Capacity Development Talk: Developing Safe, Efficient, and Inclusive Digital Payment Systems


Location: HQ1-R-640C (RC Room)


The COVID-19 crisis has exposed the digital divide between those who have access to electronic payments and those left out. Country authorities and private sector players are moving quickly to fill this gap. New players are also entering the market—mobile network operators, fintech firms, new non-bank institutions. How should country authorities respond to such rapid changes while maintaining public confidence and a sound financial system? How can they make sure money remains safe and moves to their intended beneficiaries? Join us for this session to learn more.


Ann-Margret Westin

Deputy Division Chief, Institute for Capacity Development, IMF


Ann-Margret Westin is a deputy division chief in the Global Partnerships Division of the Fund’s Institute for Capacity Development, with oversight of the Fund’s Regional Capacity Development Centers. Ann-Margret, who has a Ph.D. in economics from Yale, joined the Fund in 1993 and has since then worked in all of the Fund’s core areas, i.e., surveillance, lending programs, and CD, spending time in both area and functional departments. Since joining the Fund she has also enjoyed several stints outside of DC, both as a resident representative for the Fund, and on leave of absence as professor at SAIS and advisor at the Swedish Riksbank.


Dirk Jan Grolleman

Senior Financial Sector Expert, IMF


Dirk Jan Grolleman is a Senior Financial Sector Expert at the Monetary and Capital Markets Department (MCM) of the IMF. Prior to joining MCM, he worked as a regional financial sector advisor for IMF’s technical assistance center based in Tanzania covering East Africa (2012 – 2016); was seconded by the Dutch Central Bank as an advisor to the National Bank of Georgia (2010 – 2012) and worked as a senior supervisor at the Dutch Central Bank (2006 – 2010). Before joining the Dutch Central Bank he had a private sector career at ING Bank Netherlands.

Tanai Khiaonarong

Senior Financial Sector Expert, IMF


Tanai Khiaonarong is a Senior Financial Sector Expert in the Payments, Currencies, and Infrastructure Division of the Monetary and Capital Markets Department of the IMF. He serves as assessor of systemic financial market infrastructures in financial sector assessment programs, technical assistance advisor on payments oversight and modernization, and IMF representative in the CPMI and IOSCO.

Tanai was formerly with the Bank of Thailand, where he was Deputy Director in the Payments Systems Policy Department, Head of International Banking Policy in the Financial Institutions Strategy Department, and Head of the Secretariat for the Working Committee on Payment and Settlement Systems of the ASEAN Central Banks. He worked at Andersen Consulting (Accenture) and the Bank of Finland. Tanai holds a PhD in Information Systems from the London School of Economics and is a member of the Editorial Board of the Journal of Payments Strategy and Systems. He has written on cash use, central bank digital currencies, correspondent banking, distributed ledger technology, fintech and financial services, mobile payments oversight, and payments regulation in the fintech age.